Question 1

How can I withdraw my balance?

Accepted Answer

Step 1: Make sure you're signed in to Skincade.com

Go to Skincade.com and ensure you are signed in by clicking on the "Sign In" button at the top right corner if you're not already signed in.

Step 2: Press the "Withdraw" button

Desktop View: After signing in, click on the "Withdraw" button located in the top navigation bar. Mobile View: Tap your account balance displayed at the top of the screen to access the withdrawal options.

Step 3: Choose your withdrawal method

You will see a variety of withdrawal methods available:

CS2 & Rust skins: Withdraw in-game items
Cryptocurrency: Select from Bitcoin, Ethereum, and other supported cryptocurrencies.

Step 4: Select the amount and follow the instructions

Choose the amount you want to withdraw. Follow the on-screen instructions for your chosen method to complete the transaction.

Step 5: Enjoy your winnings!

Once your withdrawal is successful, you will receive the funds or items as per your selected method. Enjoy your winnings!

Question 2

When and why do I need to perform KYC?

Accepted Answer

Users on Skincade.com may be required to complete KYC (Know Your Customer) verification at any time, in accordance with our compliance obligations. Triggers for KYC may include, but are not limited to, total deposit activity, participation in certain site features (such as the rain pool), or alerts received from our payment partners. We reserve the right to request verification at our discretion to ensure the safety and integrity of our platform.

We partner with the reliable service SumSub for KYC verification, so we do not have direct access to your sensitive information. This arrangement ensures that your private data remains secure and confidential throughout the verification process.

Information required for KYC verification

To pass our KYC verification, you may need to provide the following information:

Full legal name
Date of birth
Full address
Contact details (phone number and email address)
Additional data if required

Valid identity proof documents:

You will need to submit one of the following valid identity proof documents:

Copy of national ID card
Copy of passport
Copy of driving license issued within the EU or UK

Why KYC is necessary

These checks are essential to comply with laws and regulations designed to prevent fraud and ensure the security of our platform.

How KYC Works

Once your total deposits reach EUR 1000 or if a fraud alert is triggered, you will be notified to complete the KYC process. An 'ID

Question 3

Are there withdrawal limits?

Accepted Answer

At Skincade.com, we want to ensure that your experience is as smooth and flexible as possible. When it comes to withdrawals, here are the key points you need to know:

No daily, weekly, or monthly limits

There are currently no restrictions on how much you can withdraw on a daily, weekly, or monthly basis. You can request withdrawals as frequently as you need without worrying about hitting a limit over any given period.

Per withdrawal request limit

While there are no time-based limits, there is a cap on the amount you can withdraw per request. Each withdrawal request is limited to 10,000 Gems.

What this means for you

Multiple withdrawals: If you need to withdraw more than 10,000 Gems, you can simply submit multiple withdrawal requests.
Flexibility: This limit allows us to process withdrawals efficiently while ensuring a smooth experience for all users.

Question 4

How can I top up my balance?

Accepted Answer

Step 1: Sign in to Skincade.com

Go to Skincade.com and click on the "Sign In" button located at the top right corner of the page.

Step 2: Press the "Deposit" button

Desktop View: After signing in, find and click the "Deposit" button located in the top navigation bar. Mobile View: Tap your account balance displayed at the top of the screen.

Step 3: Choose your deposit method

You will see a variety of deposit methods to choose from:

CS2 & Rust Skins: Use your in-game items as currency.
Cryptocurrency: Select from Bitcoin, Ethereum, and other supported cryptocurrencies.
Payop: Choose from various options like credit/debit cards and e-wallets.
Gift Cards: Purchase Skincade gift cards from external retailers.

Step 4: Select the amount

Choose the amount you want to deposit. For methods like cryptocurrency and gift cards, you might need to specify additional details or follow on-screen instructions to complete the transaction.

Step 5: Complete the transaction

Follow the on-screen instructions to complete the transaction. Depending on the chosen method, you might be redirected to a third-party site to finalize the payment.

Step 6: Good luck!

Once your deposit is successful, the funds will be added to your Skincade account balance. You can now use these funds to enj

Question 5

What is the house edge?

Accepted Answer

On Skincade, every game incorporates a built-in house edge, ensuring that the platform operates fairly and sustainably, similar to other gaming platforms. The house edge represents the average percentage of each bet that the platform expects to keep over the long run. Here is a comprehensive breakdown of the house edge for each game available on Skincade:

Case Unbox: 10% House Edge built into item pricing.
Case Battles: 10% House Edge due to cases being used.
Roulette: 6.67% House Edge.
Mines: 7% House Edge.
Plinko: 7% House Edge.

For any further questions or detailed inquiries about specific games and their house edges, please feel free to contact our support team. We are here to ensure you have the best gaming experience possible on Skincade.

Question 6

My account was banned

Accepted Answer

If your account has been banned or restricted and you believe this decision was made in error, please reach out to our support team. Each appeal is reviewed on a case-by-case basis, and we strive to ensure that our process is as fair as possible.

While there are instances where we may be unable to lift a ban or restriction due to valid reasons, we are committed to resolving issues whenever possible. Our goal is to address your concerns and find a solution that works for both parties.

For assistance, please contact our support team, and we will do our best to help you.

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