Bans

• My account was banned

  If your account has been banned or restricted and you believe this decision was made in error, please reach out to our support team. Each appeal is reviewed on a case-by-case basis, and we strive to ensure that our process is as fair as possible. While there are instances where we may be unable to lift a ban or restriction due to valid reasons, we are committed to resolving issues whenever possible. Our goal is to address your concerns and find a solution that works for both parties. For assisFew readers

• Responsible gambling

  At Skincade.com, we believe that gambling should always be a form of entertainment. It's crucial to recognize when gambling is starting to negatively impact your well-being and to take action promptly. Self-Exclusion Tools We provide several options to help you manage your gambling habits: Self-Lock system: Available on your profile page under 'Basic Information', this feature allows you to temporarily block gambling on your account. More information about Self-Locks can be found herFew readers

• How do I self-lock my account?

  If you need to take a break from gambling, you can self-lock your account on Skincade.com. Follow these steps to enable a cooldown period: Step 1: Sign in Log in to your Skincade.com account. Step 2 Visit your profile Go to your profile page here. Step 3: Access basic information Select the "Basic Information" setting and scroll down to the bottom of the page. Step 4: Set Self-Lock Locate the self-lock feature, select a lock duration, and presFew readers

General

• When and why do I need to perform KYC?

  Users on Skincade.com will be required to perform KYC (Know Your Customer) verification once their total deposits reach EUR 1000. Additionally, KYC checks may be triggered if we receive fraud alerts from any of our payment partners. You will also be required to perform KYC verification if you wish to take part in our rain pool. We partner with the reliable service SumSub for KYC verification, so we do not have direct access to your sensitive information. This arrangemFew readers

• Can I use multiple accounts on Skincade.com?

  Yes, you can use multiple accounts on Skincade.com. However, it is important to adhere to our guidelines to ensure that this does not cause any issues. Acceptable use Trading skins: Using multiple accounts to trade skins is perfectly fine. If you manage different inventories or want to keep certain items separate, you can do so without any problem. Unacceptable use Using multiple accounts to exploit features on the site is not allowed. Examples of prohibited activities include: SelfFew readers

• Can I play on Skincade.com if I'm underage?

  No, minors are not allowed to use Skincade.com. We take age restrictions very seriously to ensure compliance with legal regulations and to promote responsible gambling. Age verification We may randomly conduct Know Your Customer (KYC) checks. During these checks, players must confirm their identity, location, and age. This process helps us verify that all users meet the legal age requirements to use our platform. If you are found to be underage, your account will be suspended, and you willFew readers

Security

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